User Experience + Accessibility

Your Website Might Be Driving People Away — and You’d Never Know Without the Data

Most website problems aren’t visible in your analytics. They show up as visitors who land on your site and leave without doing anything — not because your service is wrong, but because your site created friction. Confusing navigation. Forms that don’t work on mobile. Pages that don’t load fast enough. Buttons nobody clicks. LGX uses real behavioral data and expert human testing to find exactly where your site is losing people — and then fixes it.

UX + Accessibility: Why Both Matter

What Is User Experience Assessment and Why Does Accessibility Matter for Your Business?

UX and accessibility are two sides of the same coin. UX is about removing friction for every visitor. Accessibility is about ensuring your site actually works for visitors with disabilities — and meeting the legal standards that increasingly apply to business websites.

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What UX Assessment RevealsBehavior data from Microsoft Clarity — session recordings, click heatmaps, scroll maps, rage-clicks, and dead-clicks — shows exactly where visitors are getting stuck, confused, or frustrated. You can’t fix problems you can’t see. UX assessment makes the invisible visible.
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What Accessibility Compliance MeansWCAG (Web Content Accessibility Guidelines) 2.0 and Section 508 set the legal and ethical standards for web accessibility. An inaccessible website excludes visitors who are blind, vision-impaired, hearing-impaired, or motor-impaired — and increasingly exposes businesses to legal risk through ADA-related website lawsuits.
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The Business Case for BothBetter UX means more conversions from the traffic you’re already getting. Better accessibility means more people can actually use your site, and it signals to Google that your site is high quality. Both are investments that pay off in leads, not just in compliance checkboxes.
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Why Automated Tools Aren’t EnoughAutomated accessibility checkers catch roughly 30% of real accessibility issues. The rest require human testing — actually navigating your site with screen reading software, simulating vision and motor impairments, and assessing the experience the way an affected visitor would encounter it.

UX + Accessibility Services + Pricing

What UX + Accessibility Services Does LGX Offer?

From getting Clarity installed to a full in-depth accessibility remediation — we scope the right level of engagement based on where your site is and what it needs.

Microsoft Clarity Setup + Integration
Start Here
$175one-time
  • Microsoft Clarity account creation and domain integration
  • Verification and configuration of key settings — heatmaps, filters, privacy masking
  • WordPress plugin integration where applicable
  • Session recordings, click heatmaps, and scroll maps activated and collecting data
  • Required before the UX Assessment — Clarity needs 90 days of data before a meaningful review

Ideal for: Any business that wants to understand how visitors are actually using their website

User Experience Assessment — Clarity Review
Recommended After 90 Days
$825one-time
  • Full review of Clarity data after 90+ days of collection — session recordings, heatmaps, rage-clicks, scroll depth, traffic patterns
  • Identification of user frustrations, friction points, and areas where visitors abandon
  • Approximately 5 hours of analysis work
  • Deliverable: document showing data findings and prioritized action steps with expected impact
  • Implementation of recommended changes quoted separately based on scope

Ideal for: Businesses with Clarity installed and 90+ days of data who want to know exactly what to fix and why

Basic WCAG Website Compliance Check
Legal Risk Reduction
$1,450one-time
  • Automated testing with a top-tier accessibility checker — then human testing that goes beyond what automated tools find
  • Full navigation of your site using screen reading software
  • Simulations of vision, hearing, and motor impairments
  • Tested against WCAG 2.0 and Section 508 standards
  • Deliverable: detailed, plain-language report identifying every problem found and the recommended solution for each

Ideal for: Businesses concerned about ADA website compliance, healthcare and legal organizations, and any site serving broad public audiences

In-Depth Website Accessibility Updates
Full Remediation
Custom Quote
  • Goes beyond identifying problems — we rewrite the code to fix them without removing functionality
  • Covers navigation, screen reader compatibility, link clarity, text readability, and all WCAG-flagged issues
  • Scoped based on site complexity and the specific functionality that needs to be preserved
  • Typically follows the Basic WCAG Compliance Check to use the report as the remediation roadmap

Ideal for: Organizations that need full remediation after a compliance check, or those facing legal pressure around website accessibility

The UX + Accessibility Process

How Does LGX Assess and Improve User Experience + Accessibility?

The UX path and the accessibility path each follow a clear sequence. Most clients start with Clarity installation, let data collect, then review — while accessibility work can begin independently at any time.

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Install Microsoft ClarityWe set up and configure Clarity on your site — session recording, heatmaps, and frustration signal tracking are activated. This step is the prerequisite for the UX Assessment. Clarity is a free tool; LGX charges $175 for the setup and integration work.
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Let Data Collect for 90 Days90 days of behavioral data gives us a statistically meaningful picture of how real visitors use your site across different devices, traffic sources, and pages. Reviewing Clarity too early means drawing conclusions from incomplete data.
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UX Assessment + Findings ReportOur team spends approximately 5 hours analyzing your Clarity data — session recordings, click and scroll heatmaps, rage-click signals, dead-click areas, and traffic patterns. We document every significant finding and produce a clear report with prioritized action steps and the expected improvement from each.
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WCAG Compliance Check (If Applicable)For clients pursuing accessibility compliance, we run both automated and human testing — navigating the full site with screen reading software and running simulations of visual, hearing, and motor impairments. The output is a detailed report identifying every problem and its recommended fix, mapped to WCAG 2.0 and Section 508 standards.
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ImplementationOnce the assessment or compliance check is complete, we produce a scoped estimate for implementing the recommended changes. UX improvements and accessibility fixes are implemented by our development team — the same people who reviewed the site and wrote the recommendations.

Honest Qualification

Is a UX Assessment or Accessibility Audit the Right Next Step for Your Website?

These services solve specific problems — here’s an honest look at when they make sense and when something else should come first.

✓ This Is For You If…

  • You’re getting decent traffic but your conversion rate is lower than it should be — UX assessment finds out why
  • You’ve never had a professional accessibility review and serve a broad public audience
  • You’re in healthcare, legal, financial services, or government — sectors with higher accessibility compliance exposure
  • You’ve received a complaint or legal notice related to website accessibility
  • You recently launched a new site or redesign and want to verify the experience is actually working as intended
  • You want Clarity installed so you have behavioral data to act on — the $175 setup is the logical first step

→ Consider Starting Elsewhere If…

  • Your site doesn’t have Clarity installed yet — start with the $175 setup so data starts collecting before a UX Assessment makes sense
  • Your site has very low traffic — behavioral data tools need meaningful visit volume to generate useful insights
  • Your site needs a full rebuild rather than optimization — if the structure is fundamentally broken, a redesign addresses more than a UX audit can fix

Why LGX for UX + Accessibility

What Makes LGX the Right Partner for UX Assessment + Accessibility?

We Go Beyond Automated Checkers

Automated accessibility tools catch a fraction of real issues. LGX uses actual screen reading software to navigate your site, simulates visual and motor impairments, and tests the real experience a visitor with a disability would have. The result is a report that reflects reality — not just what a scanner can find.

We Built the Site — We Know Where to Look

For LGX-built sites, our team already knows the architecture, the plugins, and the potential friction points. That context makes UX analysis faster and more accurate — we're not learning your site from scratch, we're applying behavioral data to something we already understand deeply.

Findings Lead to Action, Not Just Reports

Every UX assessment and accessibility check we deliver is paired with a scoped implementation estimate. You don't have to figure out who to hand the report to — the same team that found the problems can fix them. Assessment and implementation are connected, not handed off between vendors.

Plain Language Reports You Can Actually Use

WCAG compliance reports from other vendors are often dense technical documents that leave you knowing there's a problem but not knowing what to do. LGX reports identify each problem in plain language, explain why it matters, and provide a clear recommended solution. You'll know exactly what needs to happen next.

Trusted by Businesses Since 2010

What Do LGX Clients Say?

“I love working with you guys because you’re smart and you respond.”

Jody Strauch-Lundberg – Out of the Box

Other Website + Digital Presence Deliverables

What Else Does LGX Offer in This Category?

UX and accessibility work is most impactful when the underlying site is solid. These related services are commonly paired:

Your UX + Accessibility Questions, Answered

What Do People Ask Before Starting a UX or Accessibility Engagement With LGX?

Microsoft Clarity is a free behavioral analytics tool that records real user sessions, generates click and scroll heatmaps, and surfaces frustration signals like rage-clicks and dead-clicks. It shows you exactly how visitors are moving through your site — where they click, how far they scroll, where they get stuck, and where they leave. LGX uses Clarity because it gives us real behavioral data from real visitors, not just aggregated numbers. The setup is $175 one-time; the tool itself is free and continues collecting data indefinitely.

The User Experience Assessment — Clarity Review is $825. It includes approximately 5 hours of analysis of your Clarity data — session recordings, heatmaps, rage-click signals, scroll depth, and traffic patterns — and produces a document showing key findings and prioritized action steps with expected impact. Implementation of the recommended changes is scoped and quoted separately. The assessment requires Clarity to be installed for at least 90 days before it can be conducted.

WCAG — Web Content Accessibility Guidelines — is the international standard for web accessibility, developed by the W3C. WCAG 2.0 and Section 508 are the two standards LGX tests against. While WCAG compliance isn’t universally legally mandated for all private businesses, ADA-related website accessibility lawsuits have increased significantly in recent years, particularly targeting businesses in retail, healthcare, legal, and financial services. Any business serving a broad public audience faces meaningful risk if their site fails basic accessibility standards.

The Basic WCAG Website Compliance Check is $1,450. This includes automated testing plus full human testing — navigating the site with screen reading software and simulating visual, hearing, and motor impairments. The deliverable is a detailed report identifying every problem found and the recommended solution, mapped to WCAG 2.0 and Section 508. In-Depth Accessibility Updates — actually implementing the fixes — are custom-quoted based on site complexity.

Yes — the UX Assessment reviews behavioral data from Microsoft Clarity, so Clarity needs to be installed and collecting data for at least 90 days before the assessment can be conducted meaningfully. We recommend installing Clarity ($175) as soon as possible so data is collecting. If you’re planning a UX Assessment, the sooner Clarity is installed, the sooner you’ll be ready for the review.

Yes. Following a Basic WCAG Compliance Check, LGX provides a scoped quote for In-Depth Accessibility Updates — rewriting the code to fix the identified issues without removing functionality. Rather than applying overlays or workarounds, we fix the underlying problems at the code level. Scope and pricing depend on the site’s complexity and what functionality needs to be preserved.

Yes, meaningfully. Google’s ranking algorithms reward sites that provide good user experiences — fast load times, low bounce rates, mobile usability, and accessible markup all feed into how Google evaluates your site’s quality. Better UX means visitors stay longer and engage more. Better accessibility means cleaner code and better semantic structure, both of which search engines prefer. These aren’t separate initiatives — they reinforce each other.

LGX builds sites with best practices in mind, but we don’t conduct a full WCAG compliance audit as a standard part of every build. Content added over time, embedded third-party tools, and platform updates can all introduce accessibility gaps. If your site serves a public audience or you have specific compliance concerns, a WCAG Compliance Check is the right next step to get a clear picture of where you stand.

Your Website Should Work for Every Visitor.

Ready to Find Out Where Your Site Is Losing People — and Fix It?

Whether you want to understand how visitors are behaving on your site, reduce accessibility risk, or both — LGX provides the data, the analysis, and the implementation. Start with a conversation about where your site is and what you want it to do better.