Refund & Cancellation Policy

We maintain an extensive portfolio so you can review our work quality and approach before engaging us for any project. If you have questions or reservations about our services, we encourage you to reach out before making any payment. Our goal is for every client engagement to start with full confidence on both sides.

This includes website design and development, e-commerce builds, logo and graphic design, brand strategy, photography, video production, copywriting, and other one-time or milestone-based engagements.

Payments for project-based work are collected in increments as a courtesy to the client. All payments and deposits are non-refundable once made. If a project is canceled or postponed by the client, all monies paid to date are retained by LGX. If work completed at the time of cancellation exceeds the amount paid, the client is responsible for payment of any outstanding balance for work performed.

This includes ongoing Growth Retainer partnerships, monthly SEO and citation building, website maintenance and hosting plans, social media management, and any other recurring monthly service.

Monthly services are billed in advance at the start of each billing period. Monthly fees are non-refundable once a billing period has begun. To cancel a monthly service, written notice must be provided to LGX prior to the next billing date. Cancellations made after a billing date has passed will take effect at the end of that paid billing period — no partial-month refunds will be issued.

LGX reserves the right to require a minimum notice period (typically 30 days) as specified in your individual service agreement. Please refer to your contract or statement of work for any terms specific to your engagement.

All artwork and design files are to be thoroughly reviewed and approved by the client before production or print. Spelling, grammar, layout, and color accuracy are the final responsibility of the client upon approval. If a job is to be printed, we strongly recommend requesting a physical proof from your printer and giving it final approval before printing the full run. LGX is not responsible for errors or issues that arise after client approval, including printing or production defects handled by third-party vendors.

If LGX receives a chargeback or payment dispute from a credit card company or bank, the associated project or service will be suspended immediately without notice. Before work is resumed, files are delivered, or any further services are provided, the following must be paid in full:

• A $50 chargeback fee to recover fees passed on to us by the payment processor
• Any outstanding balance accrued as a result of the dispute

If you have a concern about a charge, please contact us directly at info@lgxbranding.com or (402) 882-1133 before initiating a dispute. Initiating a chargeback on a valid charge is not an appropriate or legally protected means of obtaining a refund and may be considered fraud. We are always willing to work through billing concerns directly.

Please read and ensure you fully understand this policy before making any payment. If you have questions, we’re happy to talk through them before you commit.

LGX Strategy + Branding + Marketing
(Little Guy Design, INC)
4601 Catalyst Ct, Suite 1066 · Omaha, NE 68106
Phone: (402) 882-1133
Email: info@lgxbranding.com